VIP Priority Support

Get the red carpet treatment! Exclusive support service designed for faster assistance and benefits.

Enjoy Uninterrupted Productivity and Complete Peace of Mind

Blazing Fast Response

Expert help from our Priority Support engineers within 2 hours or less. All issues addressed with the highest priority, ensuring the fastest possible resolution.

24/7 Support

We’re here to help whenever you need us, day or night. VIP Support ensures all requests are fast-tracked to our dedicated VIP Support team.

Privilege Club

Become a valued member. Enjoy exclusive discounts and premium benefits on other products, tailored just for our esteemed VIP members.

Fast Support, Happy Clients

Get a swift response within 2 hours or less for you and your clients. Benefit from higher client satisfaction, improved efficiency, and a competitive edge, leading to a stronger business.

Privilege Club

Join VIP Priority Support and unlock the power of our Privilege Club. It offers exclusive discounts on premier products like SureTriggers, CartFlows, SureMembers, ZipWP, and PrestoPlayer.

The savings you accrue through our Privilege Club often cover the membership costs of VIP Priority Support, making the decision a clear no-brainer. Elevate your experience today and start reaping the rewards of Privilege Club membership.

VIP Priority Support Really Sets You Apart

★★★★★

Astra is a great theme. But what makes it even better is the super fast and good support. We had a small issue, which was resolved within one hour!

Team Stormachtig

★★★★★

Astra TEAM rocks! The support ticket was resolved in less than an hour and the solution provided was apt and sorted the issue right away.

Numel

★★★★★

So far I am very their support and theme, and I am very pleased with the results. Definitely worth the money.

MB Pixel Pusher

★★★★★

I had an issue and I reached out to their support team, they responded quickly (within literally 5 mins of me emailing them) and solved the problem right away.

Jaime

★★★★★

These guys must have the best theme support going around. 5 stars!

Natalie

★★★★★

I am very happy with Astra support, they are always very friendly. I think I never had an experience like this in my life with customer service.

Govisola

VIP Priority Support

Get 24/7 Priority Support in 2 hours or less.

$4.08/month (billed annually)

GET VIP SUPPORT

Who is this for? VIP Priority Support is perfect for website owners and web agencies seeking to enhance their efficiency, minimize downtime, and maintain a high level of performance.

Enjoy Faster Support And Exclusive Benefits

The savings you make as a Privilege Club member cover the VIP membership cost!

Unmatched Speed

Your support tickets are routed directly to our expert Priority Support engineers, ensuring swift resolutions and minimizing downtime.

Priority Treatment

You’re our VIP, and your questions are our top priority. VIP Priority Support ensures your support tickets are handled with the utmost urgency. Experience dedicated and expedited support from our expert team, guaranteeing quick and efficient resolutions to keep your business running seamlessly.

Expert Support

Our Priority Support engineers are highly trained to solve even the most complex issues. With their extensive expertise and commitment, you can trust that your problems will be addressed swiftly and effectively, ensuring your projects stay on track.

24/7 Peace of Mind

We’re always here to help, whenever you need us. VIP Priority Support minimizes downtime and keeps your projects on track.

Increased Business Efficiency

Focus on building websites while we handle the heavy lifting. Let our experts tackle the technical challenges quickly, so you can boost your productivity and efficiency effortlessly.

Frequently Asked Questions

Learn more about how being a VIP member can benefit you.

What’s the difference between VIP Priority Support and Premium Support?

Premium Support comes included with your product subscription and offers responsive assistance. If you need faster response times 24/7, VIP Priority Support is the perfect choice.

With VIP support, you get:

Faster Response Times: Get your issues resolved quickly to minimize downtime and keep your projects on track.

Personalized Assistance: Receive more tailored support from our expert team, ensuring your specific needs are met.

Priority Handling: Your support tickets are treated with the utmost urgency, giving you peace of mind and allowing you to focus on what matters most.

Investing in VIP Priority Support means you can maintain a seamless and efficient workflow. It’s an excellent choice for web design businesses and professionals who need dedicated support.

What can you expect as a part of support?

We want to be there at every step to help you set things up with our products. You can refer to our support policy to learn more.

Does VIP Priority Support mean I get support on weekends?

Yes, VIP Priority Support includes support on weekends. While our general support hours are Monday to Friday, VIP customers receive 24/7 assistance, including weekends and holidays. This ensures you have a smooth and efficient workflow without interruptions, no matter the day.

Do I need to be a customer to purchase a VIP membership?

Not at all! You can purchase VIP Priority Support even as a free user. Get VIP Priority Support today to enjoy seamless 24/7 support.

How can I submit a VIP support ticket?

We have a separate form to identify tickets coming from VIP customers. You must submit a support ticket from the dedicated support page to make sure you are tagged and queued in the correct list.

Does VIP Priority Support offer a trial period or refunds?

VIP Priority Support is a service that begins immediately after purchase, providing instant access to our expert team who prioritize your needs.

Since we commit to addressing your inquiries within 2 hours and offer 24×7 assistance, the value of the service is delivered right away. Because of this immediate and ongoing support, it isn’t feasible to offer a trial period or refunds.

Our goal is to provide you with unparalleled support from the moment you sign up, ensuring you get the most out of your VIP experience.