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Astra Pro, Essential, and Business Toolkit subscribers enjoy premium support.

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*In addition to our Premium support, enjoy features such as advanced customization options, pre-built Starter Templates, enhanced performance capabilities, and much more. Become a Customer Today!

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Pre Sales Queries

Pre-Sales Queries

Got a pre-purchase query about Astra’s pricing plans, bundles, features, or any other details? We’re here to help!

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Free Support

Free Users Support

Need help using the Astra theme? Get assistance with understanding built-in features and functionality.

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Partnership

Partnerships

We co-market with awesome brands. Fill out the form, and our Partnerships Manager will get in touch.

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Support Redesign – Updated Basic Questions Form

Note: Astra Pro, Essential, and Business Toolkit subscribers receive premium support. As a Premium customer, you get assistance from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support.

Note: Astra Pro, Essential, and Business Toolkit subscribers receive premium support. As a Premium customer, you get assistance from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support.

Free Support Tickets

Support Redesign – Multistep Support Ticket Form

🤗 Thank you for using our Astra theme! 

While we are eager to assist with questions about our products, please review the limitations of our free support.

Providing support for free users is resource intensive, so we only offer basic assistance, such as answering questions about the features and capabilities of our products. Our free support team works diligently Monday through Friday, with response times for free users typically taking between 2-3 days. Premium users benefit from 7 days a week support with faster response time, within 24 hours.

👉 Consider upgrading to a premium product for faster support and advanced features that save you time.

How We Support Our Free Users

✅ Free support includes:

  • Assistance with product installations, configuration, and use.
  • Answering questions about our plugins’ built-in features and functionality.

❌  Free support does not include:

  • Accessing your site to diagnose or resolve issues.
  • Troubleshooting general WordPress issues.
  • Testing for conflicts between Astra Theme/Pro and third-party plugins.
  • Faster response times to minimize your downtime.
  • 24/7 premium support, including weekends and holidays.

We appreciate your understanding and look forward to assisting you!

Note: Premium plan customers get priority support from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support with response times of 2 hours or less.

🤗 Thank you for using our Astra theme!

While we are eager to assist with questions about our products, please review the limitations of our free support.

Providing support for free users is resource intensive, so we only offer basic assistance, such as answering questions about the features and capabilities of our products. Our free support team works diligently Monday through Friday, with response times for free users typically taking between 2-3 days. Premium users benefit from 7 days a week support with faster response time, within 24 hours.

👉 Consider upgrading to a premium product for faster support and advanced features that save you time.

How We Support Our Free Users

✅ Free support includes:

  • Assistance with product installations, configuration, and use.
  • Answering questions about our plugins’ built-in features and functionality.

❌ Free support does not include:

  • Accessing your site to diagnose or resolve issues.
  • Troubleshooting general WordPress issues.
  • Testing for conflicts between Astra Theme/Pro and third-party plugins.
  • Faster response times to minimize your downtime.
  • 24/7 premium support, including weekends and holidays.

We appreciate your understanding and look forward to assisting you!

Note: Premium plan customers get priority support from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support with response times of 2 hours or less.

Need Faster Response Time?

Exclusive support service designed for VIP customers, ensuring faster issue resolution and a dedicated support hotline.

Become VIP

Upgrade to VIP Priority Support!

Unlock faster assistance, exclusive benefits, and the peace of mind with 24/7 premium support in 60 minutes or less.

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