In this article, you’ll find answers to common questions about our Premium and VIP Priority Support options.
1. Whatโs the difference between VIP Priority Support and Premium Support?
Premium Support comes included with your product subscription and offers responsive assistance. If you need faster response times 24/7, VIP Priority Support is the perfect choice.
With VIP support, you get:
Faster Response Times: Get your issues resolved quickly to minimize downtime and keep your projects on track.
Personalized Assistance: Receive more tailored support from our expert team, ensuring your specific needs are met.
Priority Handling: Your support tickets are treated with the utmost urgency, giving you peace of mind and allowing you to focus on what matters most.
Investing in VIP Priority Support means you can maintain a seamless and efficient workflow. Itโs an excellent choice for web design businesses and professionals who need dedicated support.
2. What can you expect as a part of support?
We want to be there at every step to help you set things up with our products. You can refer to ourย support policyย to learn more.
3. Does VIP Priority Support mean I get support on weekends?
Yes, VIP Priority Support includes support on weekends. While our general support hours are Monday to Friday, VIP customers receive 24/7 assistance, including weekends and holidays. This ensures you have a smooth and efficient workflow without interruptions, no matter the day.
4. Do I need to be a customer to purchase a VIP membership?
Not at all! You can purchase VIP Priority Support even as a free user. Getย VIP Priority Supportย today to enjoy seamless 24/7 support.
5. How can I submit a VIP support ticket?
We have a separate form to identify tickets coming from VIP customers. You must submit a support ticket from theย dedicated support pageย to make sure you are tagged and queued in the correct list.
6. Does VIP Priority Support offer a trial period or refunds?
VIP Priority Support is a service that begins immediately after purchase, providing instant access to our expert team who prioritize your needs.
Since we commit to addressing your inquiries within 2 hours and offer 24×7 assistance, the value of the service is delivered right away. Because of this immediate and ongoing support, it isnโt feasible to offer a trial period or refunds.
Our goal is to provide you with unparalleled support from the moment you sign up, ensuring you get the most out of your VIP experience.
